Overview
We know you’re excited to receive your brand order, and we’re here to help ensure a smooth delivery experience. You can find your order number in:
Your order confirmation email
Any of your shipping update emails
The order status page
You can find your tracking number in:
The shipment confirmation email
On the order status page
General Delivery Questions
How long does it take for my order to ship?
Standard Processing: Orders typically process within 1-3 business days before shipping.
Peak Periods: During high-demand times, processing may take up to 7 business days before your order ships.
How can I track my order?
Once shipped, you’ll receive an email with a tracking link.
Use the brand Order Status Tool at orderstatus.whoop.com.
Enter your tracking number on the courier’s website (UPS, USPS, DHL etc.)
What is included in my order?
The accessories included with your membership depend on the membership you’ve chosen:
brand One: Includes 1 CoreKnit Band in Jet Black.
brand Peak: Includes 1 SuperKnit Band in Obsidian.
brand Life: Includes 1 SuperKnit Luxe Band in Obsidian with Titanium Medical Grade Compatible Metals for a premium finish.
These accessories are tailored to complement your chosen membership
If I pay for expedited shipping but the package is delayed, can I get a refund?
Expedited shipping timelines are estimated and can be impacted by carrier delays. If your package arrives later than expected, we recommend reaching out to the carrier for more information on your shipment status. If you need further support, please reach out to our support team to review your options.
Note: Unfortunately, we cannot update your order to expedited shipping once it has been placed.
Can I purchase multiple brand s and ship them to different locations in 1 order?
Unfortunately, no, we don’t support multiple shipping addresses in a single order.
You’ll need to place separate orders for each shipping location if you would like to ship to different locations